Frequently Asked Questions
Everything about virtual try-on, privacy, shipping, and shopping with TopFoxx. Can't find your answer? Chat with Natasha, our AI stylist, inside the app.
General
TopFoxx Virtual Try-On is a free AI-powered tool that lets you see any TopFoxx sunglasses frame rendered on your own photo before you buy.
Yes. Trying on frames is completely free, with no account or credit card required.
No account is required to try on frames. An account is only needed if you choose to check out or manage orders.
TopFoxx works in any modern browser on iPhone, Android, tablets, Mac, and Windows computers.
Virtual Try-On & AI
You add a photo, choose a frame, and our AI renders that exact frame onto your face, matching lighting and proportions, in about twenty seconds.
Most try-ons are ready in about twenty seconds, depending on your connection speed.
Yes. Try on as many frames as you like in one session and save your favorites for later.
Yes. Retake or re-upload your photo any time from the camera controls or the menu.
Natasha is TopFoxx's AI stylist. Ask her about fit, face shapes, or lens options and she'll recommend specific frames you can tap to try on instantly.
Privacy & Data
No. Your photo is used only to generate your try-on image and is never stored on TopFoxx servers.
All requests are encrypted in transit and processed through a secure server-side proxy. See our full Privacy Policy for details.
Yes. Saved frames, quiz answers, and preferences live in your browser's local storage and can be cleared any time in your browser settings.
Shopping & Orders
Yes. Add any frame to your bag and complete secure checkout without leaving the try-on experience.
Complete the short Style Quiz inside the app. Your 10% discount is applied automatically to your bag and stays applied through checkout.
Share your try-on result and tag @TopFoxx on social media to unlock free shipping on your order.
Yes. Browse the Prescription collection directly inside the try-on experience.
Technical
Check that camera permission is enabled for your browser in device settings, or use the upload option instead.
Yes. Visit our Install page for home screen and desktop installation instructions.
Chrome, Safari, Firefox, and Edge. Camera features require a secure HTTPS connection.
Still stuck?
Chat with Natasha inside the app for an instant, personalized answer.
Chat With Natasha